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Rent payments are handled through our partner service eRentPayment.com. 
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www.erentpayment.com


What are the Registration steps for a Renter?
  1. Obtain the eRentPayment Renter Code from the Property Manager/Owner of the property that you are renting.
  2. Go to the eRentPayment Home Page or Renters page and click on the Register link.
  3. Select Renter/HOA member for the User Type and enter the Renter Code.
  4. Enter your profile information and the system will send you an email to set your password.
  5. Login using the password you set.
  6. Enter your checking or savings account information to use for submitting payments; additional bank accounts can be added after the registration process is complete.
  7. You will be prompted to verify your bank account through small deposits sent to your bank account.
  8. After verifying your bank account you will be prompted to set up a recurring payment.


Do I have to create a profile?
Yes, Renters are required to create a profile on the eRentPayment service in order to submit a Rental Payment. Creating a profile allows the Renter to easily submit Rental Payments without having to re-enter their account information for each payment. Creating a profile also allows the Renter to receive payments from their Manager, such as a Security Deposit Refund.


Can payments be submitted via telephone?

Yes, we allow Renters to submit payments by telephone. The Renter must already have a profile created on the eRentPayment service to submit payments via telephone. To submit a payment via telephone the Renter will be required to provide the following:
- The Renter Code of the Property they are submitting a payment for.
- Their User Name.
- The last four digits of the Bank Account they are submitting the payment with.



What if a payment fails because of Non-Sufficient Funds (NSF)?

If a payment submitted with the eRentPayment service fails because of Non-Sufficient Funds you will receive a notification of the failed transaction. The Payer will be charged a $2 Non-Sufficient Funds fee in the event of a failed NSF transaction.
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  • Home
  • Properties
  • Apply
  • Tenant Portal
    • Maintenance Request
    • Rent Payment
    • Tenant FAQ
  • About
  • Contact
  • Blog